Got a question about a machine, a part, freight to your area, or an order you’ve already placed? We’re here to help, and we keep it straightforward. Reach out using the details below or send us a note with the form, and a real person from our team will get back to you.
How to Reach Us
Phone: (877) 446-3763
Sales: sales@ironfieldequipmentsupply.com
Support: support@ironfieldequipmentsupply.com
Address: 4400 County Road 12, Springfield, MO 65802, USA
Hours of Operation (Central Time)
Monday–Friday: 7:00am – 6:00pm CT
Saturday: 8:00am – 2:00pm CT
Sunday: Closed
Which Inbox Should I Use?
To get the fastest answer, point your message to the right place:
Sales (sales@ironfieldequipmentsupply.com): pricing, availability, freight quotes, choosing the right machine, placing or paying for an order.
Support (support@ironfieldequipmentsupply.com): existing orders, delivery scheduling, parts fitment, warranty questions, returns, and damage claims.
What to Expect
We answer phones during business hours and reply to emails as quickly as we can, typically within one business day. If you reach out after hours or over the weekend, we’ll get back to you the next business morning. When you contact us about a specific machine or order, include the model name or order number if you have it. It helps us give you an accurate answer the first time instead of trading messages back and forth.
Our Support Promise
We don’t disappear after the sale. If something isn’t right, tell us and we’ll work it out. If you’ve got a question before you buy, ask, and you’ll get an honest answer, even if the honest answer is that a different machine is a better fit for your job. We’d rather you buy the right iron once than the wrong iron twice.
For machine purchases, our sales team can walk you through specifications, attachments, freight, and payment so you know exactly what you’re getting and what happens next. For everything after the order, our support team is your point of contact from delivery through warranty.
