We want you to get the right equipment for the job. If something isn’t right, this policy explains when and how you can return an item, what condition it needs to be in, and how refunds are issued. Machines and parts have different rules because of their size and handling, so please read the section that applies to you.
Return Window
You may request a return within 30 days of delivery for eligible items. To start a return, contact support@ironfieldequipmentsupply.com or call (877) 446-3763 with your order number. All returns require prior authorization (an RMA) before shipping anything back. Items sent back without authorization may be refused.
Condition Requirements
To be eligible for a return, items must be:
In new, unused, resalable condition.
In their original packaging where applicable, with all included parts, manuals, and accessories.
Free of fuel, fluids, wear, modification, or damage caused after delivery.
Equipment that has been put into service, fueled, operated, modified, or damaged after delivery is generally not returnable, except where covered under our Warranty Policy.
Machines vs. Parts
Machines & Large Equipment
Because machines are large, freighted items, returns must be coordinated with us in advance. Return freight is arranged through us to ensure proper handling.
An eligible machine return is subject to a restocking fee (see below) and return freight costs, which are typically the buyer’s responsibility unless the return is due to our error or a defect covered under warranty.
A machine that has been operated, fueled, or put to work is not eligible for a standard return; warranty coverage applies instead.
Parts & Attachments
Unused parts and attachments in original packaging may be returned within the 30-day window.
Return shipping for parts is the buyer’s responsibility unless the return is due to our error (wrong item shipped) or a defect.
Electrical parts, special-order items, and items marked non-returnable are not eligible (see below).
Restocking Fees
Eligible returns may be subject to a restocking fee to cover inspection, repackaging, and handling. Restocking fees typically range up to 20% depending on the item type and condition on return. We waive restocking fees when the return is due to our error or a covered defect. The applicable fee will be confirmed when we authorize your return.
Non-Returnable Items
The following are generally not eligible for return:
Special-order or custom-configured items.
Items that have been used, fueled, installed, or modified.
Electrical components and certain wear parts, once opened or installed.
Items marked “final sale” or “non-returnable” on the listing.
Items returned without prior authorization or outside the return window.
Damaged or Defective Items
If your item arrives damaged in transit, follow the inspection-on-delivery steps in our Shipping & Freight Policy and contact us promptly so we can file a freight claim. If an item is defective, contact us and we’ll resolve it under our Warranty Policy, which may include repair, replacement parts, or another appropriate remedy. Freight-damage and defect resolutions are not treated as standard returns and are not subject to restocking fees.
How Refunds Are Issued
Once we receive and inspect your authorized return, we’ll notify you whether the refund is approved.
Approved refunds are issued back to the original payment method: refunded to the card used through the secure payment link, or returned by bank transfer for wire payments.
Refunds are issued for the item price, less any applicable restocking fee and return freight, where those apply.
Original shipping/freight charges are non-refundable unless the return is due to our error or a covered defect.
Please allow a reasonable processing time after we receive the item; card and bank refunds can take additional days to appear depending on your provider.
How to Start a Return
Contact support@ironfieldequipmentsupply.com or call (877) 446-3763 with your order number and reason for return.
We’ll confirm eligibility and issue a return authorization (RMA) with instructions.
Pack the item securely and ship it (or, for machines, allow us to arrange freight) per the instructions.
Once received and inspected, we process your refund as described above.
Questions
Not sure if your item qualifies? Reach out before you buy or before you ship anything back. We’d rather answer the question up front than sort out a surprise later. Contact support@ironfieldequipmentsupply.com or (877) 446-3763.
