We stand behind the equipment we sell. This Warranty Policy explains the coverage that applies to new and used machines, attachments, and parts, what’s covered and what isn’t, and how to file a claim. Coverage varies by item and condition, and the specific terms for your purchase are stated on the product listing and in your order documentation. Where those differ from the general terms below, the listing controls.
New Equipment Warranty
New machines carry a limited warranty against defects in materials and workmanship for a defined coverage period from the date of delivery. Coverage periods on new compact equipment commonly run in the range of 12 months, and some components or powertrains may carry longer coverage. The exact period and terms for your machine are stated on its listing and order documentation.
During the new-equipment warranty period, a covered defect will be addressed through repair, replacement of the defective part, or another appropriate remedy, at our or the applicable provider’s discretion.
Used & Refurbished Equipment Warranty
Used and refurbished machines vary in age and hours, so coverage varies too. Depending on the unit, a used machine may carry a shorter limited warranty (for example, a defined number of days or months covering major functional defects) or be sold as-is. The condition and any warranty for each used machine are clearly stated on its listing. We describe used equipment honestly so you know exactly what coverage, if any, comes with it before you buy.
Parts & Attachments Warranty
Attachments and parts carry a limited warranty against defects in materials and workmanship for the period stated on the listing, commonly in the range of 30 to 90 days from delivery for parts, with longer coverage on certain attachments. Wear items are excluded once used (see below).
What’s Covered
Defects in materials and workmanship that affect the proper function of the equipment, within the applicable coverage period.
Components that fail under normal, intended use and proper maintenance.
What’s Not Covered
The warranty does not cover:
Normal wear and tear and routine maintenance items (filters, fluids, belts, blades, tracks/tires, teeth, and similar wear parts).
Damage from misuse, abuse, accident, overloading, or operation outside the equipment’s rated capacity.
Damage from improper maintenance, modification, or unauthorized repair.
Damage from improper storage, neglect, or failure to follow the manufacturer’s instructions.
Cosmetic issues that do not affect function.
Freight or transit damage (handled as a freight claim under our Shipping & Freight Policy).
Used equipment sold as-is, or any condition disclosed on the listing.
Consequential or incidental losses, including downtime, lost work, or rental costs.
Your Responsibilities
To keep coverage valid, operate the equipment within its rated specifications, perform routine maintenance per the manufacturer’s guidance, keep records of maintenance, and use genuine or equivalent replacement parts. Always follow safe operating practices and applicable regulations.
How to File a Warranty Claim
Contact us at support@ironfieldequipmentsupply.com or (877) 446-3763 with your order number and a description of the issue.
Provide details and, where helpful, photos or video of the problem and the equipment’s hour meter or usage.
We’ll review the claim, confirm coverage, and walk you through next steps, which may include diagnosing the issue, shipping a replacement part, arranging repair, or another appropriate remedy.
For parts replacement, we’ll coordinate getting the correct part to you. For larger repairs, we’ll advise the best path based on your location and the issue.
Remedies
For a valid warranty claim, our remedy is, at our discretion, repair, replacement of the defective part or item, or a comparable resolution. This is your exclusive remedy under this warranty. To the fullest extent permitted by law, Iron Field is not liable for incidental or consequential damages, and total liability will not exceed the amount paid for the affected item.
Manufacturer Coverage
Some products may also carry coverage directly from their manufacturer. Where manufacturer coverage applies, we’ll help direct your claim appropriately. We are an independent dealer and describe products as the brands we carry; we are not an authorized OEM dealer.
Honest Note on Coverage
The ranges above reflect reasonable, industry-standard coverage and are provided as general guidance. The binding warranty terms for any purchase are the ones stated on that product’s listing and your order documentation. If you want the exact coverage for a specific machine or part before you buy, just ask. We’ll tell you straight.
Questions
Contact support@ironfieldequipmentsupply.com or call (877) 446-3763 during business hours (Mon–Fri 7:00am–6:00pm CT, Sat 8:00am–2:00pm CT).
