This policy explains how payment works at Iron Field Equipment Supply, including the two methods we accept, how your order moves from pending to shipped, and how we keep payment secure. We keep it simple and transparent so you always know exactly what happens with your money and your order.
How Payment Works
You place your order through our online cart and checkout. Placing the order does not charge you on the spot. Instead, your order is created in pending status, and our team follows up to confirm freight and send you a secure way to pay. Your order is fulfilled and shipped only after payment is confirmed.
Accepted Payment Methods
Credit Card (Secure Payment Link)
After you place your order, we email you a secure payment link to pay by credit card.
You complete payment through that secure link, not on a checkout page that stores your card.
Your order stays in pending status until the card payment is completed.
Once the payment completes, we confirm your order and move it into fulfillment.
Wire Transfer
After you place your order, we email you wire transfer instructions.
You send the wire from your bank using those instructions.
Your order stays in pending status until the funds clear in our account.
Once the wire clears, we confirm your order and move it into fulfillment.
Order-Pending Status
Every order begins as pending. This means we’ve received your order and reserved your attention with our team, but we have not yet shipped anything. The pending period is when we confirm freight details, send your payment link or wire instructions, and wait for payment to complete or clear. Holding the order in pending protects both sides and keeps your machine or parts set aside while payment is arranged.
When Your Order Ships
Your order moves out of pending and into fulfillment only after payment is confirmed:
For credit card, this is when the payment through the secure link is completed.
For wire transfer, this is when the funds have cleared in our account.
After payment is confirmed, we schedule your shipment, send tracking, and coordinate delivery (for machine freight, we set a delivery window with you directly). See our Shipping & Freight Policy for delivery details.
Pricing, Freight, and Tax
The price shown is the price of the item. Freight and any applicable sales tax are calculated based on your delivery location and confirmed before you pay, so your total is clear up front. We do not add hidden fees or change the machine price after you order.
Security Posture
We take a deliberately conservative approach to payment security:
We do not process live card payments at checkout.
We do not store full credit card numbers or bank account details on our website.
Card payments are handled through a secure payment link processed by our payment provider.
Wire transfers go directly bank-to-bank using the instructions we send you.
This keeps sensitive payment data off our site and in the hands of secure financial providers. If you ever receive payment instructions that look off, or that don’t come from an @ironfieldequipmentsupply.com address, do not pay; contact us directly at (877) 446-3763 to verify before sending any funds.
Failed or Incomplete Payment
If a payment link expires or a payment isn’t completed, your order remains pending and unshipped. Contact us and we’ll reissue the link or instructions. Orders that remain unpaid for an extended period may be canceled and the reserved inventory released.
Financing
Equipment financing for purchases like these is commonly available through third-party lenders and leasing companies. If you’d like to explore financing, contact our sales team for general direction. Any financing terms and approvals come from the finance provider you choose, not from Iron Field.
Questions
For help with payment, contact sales@ironfieldequipmentsupply.com or support@ironfieldequipmentsupply.com, or call (877) 446-3763 during business hours.
