At Iron Field Equipment Supply, we handle the heavy lifting on freight so you don’t have to chase carriers or rent a trailer. This policy explains how we ship machines and parts, what to expect on delivery, and how to handle any damage that occurs in transit.
Where We Ship
We ship to all 48 contiguous US states. Delivery to Alaska, Hawaii, or remote locations may require a custom freight quote and additional transit time. If you’re unsure whether we can deliver to your address, contact us at sales@ironfieldequipmentsupply.com before ordering.
How Freight Is Arranged
We arrange freight for you. After you place an order, our team confirms your delivery location, the right carrier, and any special handling, then books the shipment. You do not need to coordinate with carriers yourself; we manage that and keep you informed.
Machine Freight (Oversized Equipment)
Mini excavators, compact track loaders, mini skid steers, tractors, and other large equipment ship by truck, typically on a flatbed or enclosed carrier sized to the machine. For machine freight:
We coordinate a delivery window with you so someone is on site to receive the equipment.
Where needed and available, we arrange liftgate service or roll-off/drive-off handling appropriate to the unit.
You are responsible for having a suitable, accessible location for a freight truck to deliver. Let us know in advance about tight access, weight limits, or special site conditions.
Machine freight cost is calculated based on size, weight, and destination, and is confirmed before payment.
Parts & Small Items
Attachments, parts, and smaller accessories ship by standard ground carriers (such as UPS, FedEx, or LTL freight for heavier attachments). Shipping cost is based on weight, dimensions, and destination, and is shown or confirmed before payment.
Transit Times
All transit times are estimates, not guarantees:
Parts and small items: typically a few business days after the order ships.
Heavier attachments (LTL freight): typically several business days to about a week.
Machine freight: typically one to three weeks from order to delivery, depending on your location, carrier routing, and scheduling.
Orders ship only after payment is confirmed (card payment completed or wire cleared). We’ll provide a realistic estimate at the time of order and update you as it ships.
Tracking
Once your order ships, we send tracking information by email. For machine freight, we coordinate the delivery appointment directly with you. You can request a status update any time at support@ironfieldequipmentsupply.com.
Inspection on Delivery — Important
Always inspect your delivery before signing for it. This is the single most important step in protecting yourself on a freight shipment:
Check the equipment or packaging for visible damage before signing the delivery receipt.
If you see damage, note it clearly on the delivery receipt / bill of lading before signing, take photos, and contact us right away.
If damage is severe, you may refuse the delivery and contact us immediately so we can resolve it.
Signing a clean delivery receipt without noting damage can limit the ability to file a freight claim, so take a few minutes to look it over.
Damage Claims
If your equipment arrives damaged, contact us at support@ironfieldequipmentsupply.com or (877) 446-3763 as soon as possible, ideally within 48 hours of delivery. Provide your order number, photos of the damage, and a copy of the noted delivery receipt. We’ll work with you and the carrier to file a freight claim and make it right through repair, replacement parts, or another appropriate resolution.
Delivery Delays
Weather, carrier capacity, and routing can occasionally delay freight. We’ll keep you informed if your delivery is affected. We are not liable for losses caused by delivery delays outside our control, but we will do everything reasonable to keep your shipment on track.
Questions
For freight questions before you buy, contact sales@ironfieldequipmentsupply.com. For an existing shipment, contact support@ironfieldequipmentsupply.com or call (877) 446-3763 during business hours (Mon–Fri 7:00am–6:00pm CT, Sat 8:00am–2:00pm CT).
